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The Empty Taxi

The taxi may look empty, but there is no reason why something substantial should not emerge.

Over the top?

I wonder what the old General would prescribe for modern service provision?

The Model-Driven Hospital

A model hospital that simulates the real thing to develop better services

Built in a Day?

“Qui tacet, consentit” who is silent, consents

Safeguarding Quality or Papering over the cracks?

Three things worry me about this fixation with paperwork and leave me wondering how many of our problems it is really fixing.