Services

Health services are incredible ventures in terms of the scale of ambition and the complexity of meeting the need of anyone who needs the service. To improve or redesign a service requires a knowledge of all the interactions – and as human beings we have to rely upon our intuition or experience to supply the necessary. In healthcare – and other complicated service networks – our brains run out of ability to track everything.

Why Modelling?

So much evidence to show that

is simply

trial and error

not good enough

Use of Evidence

only few examples

model GP referral pathways

Scenario Generator

A team from Stockport PCT used a

Stockport Pct

Goal Achieved

97%

how to see 97% of patients

within 28 days

including

healthcare modelling

quantified gains from

has got several

University

Cardiff

54%

60%

£1.6M p.a

reduction

reduction

savings

for trauma

for stroke

in a single

patients

emergency

department

patients

mortality

mortality

efficiency

reach the following results:

integrated acute care hub could

redesigned to work as an

Unit and

Emergency

Department

Acute Medicine

mins

9

sooner

Patients would reach a nurse

9 minutes sooner.

Avarage waiting time for

patients to see a doctor

would be halved

12

mins

quicker

Patients would emerge from

the Emergency Department

12 minutes quicker

What Next ...

Modelling?

Computer models – and other forms of capturing service concepts, such as mock-ups – allow us to explore how the service could work and to see the many details that prevent it from doing so. Computer models can track all that the processes that are in train and are particularly adept at highlight the areas where queues build, or capacity runs short, or where costly resources are lying dormant. They can manage the complexity of real-life service delivery and they allow all the stakeholders to come together, have their say, and observe the difference their suggestions can make.

Modelling?

What is

predict

The process of creating and analysing a

prototype of a physical model to

without fear of making mistakes.

its performance in the real world, copy

types of modelling,

we can replicate and predict reality

With

Physical

Mathematical

Process

3

types of simulation,

we can reproduce actions and systems of actions

With

Live

Person physically

riproducing an

action

Virtual

Person using a

virtual simulator

Constructive

Simulated people

in simulated systems

3

model GP referral pathways

Scenario Generator

A team from Stockport PCT used a

Stockport Pct

Goal Achieved

97%

how to see 97% of patients

within 28 days

including

healthcare modelling

quantified gains from

has got several

University

Cardiff

54%

60%

£1.6M p.a

reduction

reduction

savings

for trauma

for stroke

in a single

patients

emergency

department

patients

mortality

mortality

efficiency

reach the following results:

integrated acute care hub could

redesigned to work as an

Unit and

Emergency

Department

Acute Medicine

mins

9

sooner

Patients would reach a nurse

9 minutes sooner.

Avarage waiting time for

patients to see a doctor

would be halved

12

mins

quicker

Patients would emerge from

the Emergency Department

12 minutes quicker

See what can do

for you ...

Modelling?

In other sectors, models are an important part of the design process. The models are then used afterwards to derive metrics and use them to ensure that the services stay on track.

Where models represent the interests of people scattered around the place, a model is a nice way of bringing them all together and helping each to see what the world looks like to the others.

Cumberlab

the

to Cumberlab

Our unique facility where

our experts come together

to predict the best outcomes

for your healthcare challenges

Welcome

400m2 of experimental space

the flexible floor space can accommodate

teams of up to 100 people

participating in experiments

a rare opportunity

under one roof

human and computer simulation