Services-top pic

Services

The Cumberland Initiative recognises that all healthcare providers have similar but individual problems and therefore cannot use off-the-shelf methods. We have a range of basic modules that are used in combination to create bespoke solutions and supported by specialists. Where a problem is identified, a team of experts develop appropriate modules to allow the problem to be investigated. Examples of basic modules include:

Problem Structuring

Our problem structuring workshop provides a group of participants the opportunity to carry out a comprehensive structuring exercise, creating a complex or “messy” problem area, under the guidance of expert problem structuring facilitators. Such a workshop may provide the following:

  • Identification of issues and concerns within the problem area
  • Clarification of the inter-relationships between the issues and concerns
  • Prioritisation of the issues and concerns
  • Enhanced understanding of the nature of selected issues and concerns, including:
    • Characterisation of stakeholder values and goals
    • Characterisation of possible actions and ways forward
  • Negotiation of joint understandings between stakeholders within the problem area
  • Material upon which wider communication of issues and concerns can be based
  • Plans for taking action
  • Other outputs as required

Typically, problem areas may be addressed in one workshop, or a series of workshops, each lasting between half a day and two days. A typical workshop includes somewhere between 6 and 12 participants, who between them represent the diversity of legitimate stakeholders in the area. A preliminary scoping/feasibility meeting with a client “workshop commissioner” is strongly recommended.
Workshops would typically be built around a systems-based problem structuring method (soft systems methodology), with the use of other problem structuring methods as required.

Initial Modelling & Scoping (2 days)

Our team of experts will help you to explore your challenge in more detail. Useful for challenges with many different teams all working towards one solution. For up to 30 delegates.

Day 1: Understanding the local system

  • Explore the data
  • Understand some ‘what if’s’
  • Map the system
  • Measuring the level of collaboration
  • Setting some objectives

Day 2: Simulating change

  • A facilitated programme of collaboration to achieve system wide objectives
  • Interactive use of simulation and modelling tools
  • Revisiting the measures of collaboration
  • Action planning for change in services, systems and relationships to underpin change at scale and pace

A Service “Diagnostic”

Here a team of experts will look at the service as it is now

  • Understand the local system
  • Explore the data
  • Data mining
  • Meetings with all services involved
  • Create model to demonstrate core issues
  • Meeting to feedback findings
  • Produce report
  • This will allow teams to see clearly what the real issues are & how they affect the service outcomes.

A Service “Treatment”

Here a team of experts will look at the issues uncovered in the “Diagnostic” stage and test solutions using modelling and simulation techniques

  • Meeting to discuss findings/explore other options
  • Understanding “What Ifs”
  • Scenario testing and running models
  • Meeting to follow up
  • Report and recommendations